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最新的C-C4H56I-34認證考試的題目與答案
獲得C-C4H56I-34認證已經成為大多數IT員工獲得更好工作的一種選擇，然而，許多考生一直在努力嘗試卻失敗了。如果你選擇使用我們的SAP C-C4H56I-34題庫產品，幫您最大程度保證取得成功。充分利用C-C4H56I-34題庫你將得到不一樣的效果，這是一個針對性強，覆蓋面廣，更新快，最完整的學習資料，保證您一次通過C-C4H56I-34考試。如果您想要真實的考試模擬，就選擇我們軟件版本的SAP C-C4H56I-34題庫，安裝在電腦上進行模擬，簡單易操作。
SAP C-C4H56I-34 考試大綱：
| 主題 |
簡介 |
| 主題 1 |
- Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
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| 主題 2 |
- Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
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| 主題 3 |
- Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
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| 主題 4 |
- Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
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| 主題 5 |
- Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
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| 主題 6 |
- User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
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最新的 SAP Certified Application Associate C-C4H56I-34 免費考試真題 (Q65-Q70):
問題 #65
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.
- A. Cases
- B. Phone calls
- C. Registered products
- D. Tasks
答案：A,D
解題說明：
Service catalogs use categories to classify and organize service-related objects.
* Cases (A) are categorized to define their purpose (e.g., "Technical Support," "Billing Inquiry").
* Tasks (D) use categories to specify the nature of the activity (e.g., "Follow-up," "Approval").
* Phone calls (B) and registered products (C) do not utilize service catalog categories. Phone calls are tracked as interactions, while registered products are linked to customer assets.
References:
* SAP Help Portal: Service Catalogs and Categories
* SAP Documentation: Configuring Categories for Cases and Tasks
問題 #66
Which of the following elements are mandatory to create a new product? Note: There are 2 correct Answers to this question.
- A. Sales area data
- B. Price
- C. Product group
- D. Unit of measure
答案：C,D
問題 #67
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.
- A. Installed base
- B. Customer
- C. Contract
- D. Product
答案：B,D
解題說明：
To create a registered product in SAP Service Cloud Version 2, you need the following objects:
Product: This is the generic definition of the product that you want to register. It contains the basic information such as the name, description, category, and price of the product. You can create products in the Products work center, under the Products view.
Customer: This is the individual or organization that owns the registered product. It can be either an account or an individual customer. You can create customers in the Customers work center, under the Accounts or Individual Customers view.
The other objects are not mandatory for creating a registered product, but they can be used to provide additional information or functionality. For example:
Installed base: This is a collection of registered products that belong to the same customer and are located at the same site. It can be used to group and manage related registered products more easily. You can create installed bases in the Installed Base work center, under the Installed Base view.
Contract: This is an agreement between the customer and the service provider that defines the terms and conditions of the service delivery. It can be used to determine the service entitlements and pricing for the registered product. You can create contracts in the Contracts work center, under the Contracts view.
References =
Creating a Registered Product - SAP Learning, slide 3-4
Solution Guide for SAP Service Cloud Version 2, page 31-32
問題 #68
Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.
- A. Incident category
- B. Cause category
- C. Subcategory
- D. Category
答案：C,D
解題說明：
When creating a service catalog in SAP Service Cloud Version 2, you can use category and subcategory as the main categories to organize your services. A category is a high-level grouping of services that share a common theme or purpose, such as repair, maintenance, or installation. A subcategory is a lower-level grouping of services that belong to a category and provide more specific details, such as brake repair, oil change, or software installation. You can create multiple levels of subcategories to create a hierarchical structure for your service catalog. You can also assign attributes, such as priority, channel, or status, to each category or subcategory to define the service characteristics and conditions. Cause category and incident category are not categories that you can use when creating a service catalog. They are categories that you can use when creating a case to capture the root cause and the type of the service request, respectively. References = Configuring Categories, section "Service Categories" and "How to Create a Service Catalog"
問題 #69
Which of the following are required to grant business user access? Note: There are 2 correct answers to this question.
- A. Access restriction
- B. User ID
- C. Employee
- D. Assignment to an organizational unit
答案：B,C
問題 #70
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